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Frequently Asked Questions

If you have more question, we’re always ready to help you. Just email us at [email protected]

What they say about the products?

Leona Neville

Very happy!

I just got mine today, very happy love it.

Verified Buyer
Sylvie Bailey

Graduation quilt blanket

I am very pleased with the graduation blanket I got for my daughter. I was afraid after I had read a few bad reviews but I can’t complain. It is absolutely beautiful.

Verified Buyer
Christine DeNunzio

Absolutely Beautiful!

I bought this for my granddaughter. This is so beautiful. I’m sure she would love it. I recommend this product because it’s so beautifully done. thank you so very much. .

Verified Buyer
Sergio Falcon

To My Love. You And Me We Got This Skull Couple Quilt Bed Set THB2290QS1

Got mine, I love it!

Verified Buyer
Carolyn Coffey Short

Its soo nice!

Received all the grandsons baseballs that I ordered and thank you

Verified Buyer
Yania Rivero

October Girl Daughter Of The Sun And Moon Quilt Blanket PN1086Qv10

Loved it!

Verified Buyer
Frances Ridenour

Beautiful Quilt!

We received the package today. It?s beautiful. Thank you.

Verified Buyer

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1. How much does shipping cost?

The standard shipping price is $6.99  –  We offer FREE SHIPPING FOR ORDER OVER $99.

2. What method payment do you accept?

At the moment, we only accept Credit/Debit cards and PayPal payments. 

When you shop at, you can always be confident that your purchases are safe and secure. Familywix has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information.

3. How long does it take to receive the merchandise?

On average, merchandise is processed and shipped from our facility 7 – 9 business days after purchase. Standard shipping/transit times apply (7 – 12 business days for the US and 1-3 weeks for international).

4. How do I cancel or change my order?

Contact our Customer support team as quickly as possible with your order number to cancel or make changes to the order via [email protected]. We are only able to change or cancel your order if your request is answered before your order is processed within 12 hours from the time that the order was placed. Be sure to include details about the changes you need making- your new address, size, design, etc.

5. What is your return policy?

We want to be sure you’re satisfied with your order, which is custom made especially for you. If for any reason you are not completely satisfied with the products purchased from familywix, contact our Customer support team to get the return instruction. 

Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us.